There isn’t anything personal about combing through a folder of call recordings, listening to a few, and then simply emailing feedback to a team member. And, if it were up to me, headset splitters would be outlawed. With the ringDNA Conversation AI solution, I can take a more personalized and scalable approach to coaching the […]
By Jeff Shelton, ringDNA’s VP of Product The ringDNA product team always keeps a pulse on the market and customer needs. Data driven product teams use information from multiple sources and listening posts to create a cohesive strategy. At ringDNA we achieve this feedback at scale by using ringDNA’s mobile coaching app, ConversationAI. It’s no […]
Ready to go mobile? We’ve just released our ConversationAI mobile app, for AI-powered sales management on-the-go.  We’re excited to announce that we’ve created a ConversationAI mobile app, available today on the iOS App Store and Google Play! Maximizing the value of the ringDNA platform If you’re currently a ringDNA customer who uses our Call Recordings […]
Now is the perfect time to ask yourself the question: how can I sell more this year? Whether you are a sales development rep, and account executive there are always ways to improve. Reps can ask more astute questions, solve customer’s pain points faster and better overcome objections. While managers can discover new strategies and […]
When TechCrunch erroneously declared that “the phone call is dead” way back in 2010, we knew something they didn’t. While personal call volume was declining in lieu of text messaging, we were certain that business calls were actually becoming more important. And like so many substantially premature death declarations (email, SEO, American manufacturing and the Twinkie), reports of […]
For many, the term inside sales conjures to mind images from movies like Boiler Room or The Wolf of Wall Street, in which reps are crowded in a single room in an office building dialing leads at light speed in a race to crush quota. While this is still the reality for some organizations (often […]
The mobile revolution is in full swing and our customers are reporting more and more phone leads thanks, in no small part, to increased smartphone adoption. But these inbound phone leads might be even more vital than you think. New research from BIA/Kelsey reports that  phone leads are now considered the highest quality lead source. […]
Since Apple’s iPad mini came out last year, it has quickly become one of our favorite mobile business devices. This is an updated version of the popular productivity guide that we put out several months ago. Over time, we’ve found that the mini is the perfect size for portability, while offering a screen size that’s conducive […]
Among the primary challenges for companies managing their bring your own device (BYOD) programs are concerns about data security and lack of oversight into employee behavior. Some companies have even turned to draconian BYOD policies in which self-provisioned devices are inspected for “inappropriate” apps such as Angry Birds or Amazon Kindle. However, these sorts of regressive […]
Over the past decade, companies have gotten progressively better at governing the primary communication channels managed by their employees. Rules covering the usage and management of social media, email and in many cases, even instant message, are commonplace. But there’s one channel you’re rapidly losing control of: the phone number. As more  employee-owned devices find […]
Employees holding out hope that their company will shell out the dough for their next gadget might want to start squirling away their own resources. A global survey of CIOs from Gartner shows that by 2017 , half of the world’s companies will enact bring your own device (BYOD) programs rather than providing their employees […]
How long before enterprises primarily – or even exclusively- deploy mobile devices and focus on developing mobile solutions? While this might sound far-fetched to some, remember that there was a time when the thought of abandoning land lines was barely fathomable. Likewise, I remember all too well when laptop computers were primarily used for business […]