Inbound Call Tracking for Salesforce

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• Discover which Marketing Efforts Drive the Most Valuable Calls

  Inbound calls are consistently rated as the most valuable lead channel. RingDNA tells you which marketing sources drive the best calls, and helps you get more leads, opportunities and revenue from all your marketing efforts.

• Measure & Monitor Inbound Calls from Any Source

  Capture phone leads from any online or offline source including Google AdWords, Bing, Twitter, Facebook, Yelp, websites, print collateral, TV ads, billboards and more.

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• Convert More Inbound Calls into Customers

  RingDNA empowers your sales reps to close more deals by automatically routing callers to the most available or skilled rep, along with intelligent prospect data that shows your reps who’s calling, what they want, and what to say to them.

• Call Analytics that Are Predictive and Prescriptive

  RingDNA offers dozens of brilliant call intelligence dashboards that populate in real time, offering the intelligence you need to invest in the most efficient marketing campaigns, minimize customer hold times and ensure that sales-ready phone leads never slip through the cracks.

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• Instantly Create Local, Toll-Free and International Phone Numbers

  Creating new call tracking numbers and associating them with call routing flows, campaigns or marketing sources has never been easier. Provision a local or toll-free number with just one click. You can even provision international numbers from dozens of countries on the fly.

• Become a Google AdWords Genius

  RingDNA fully integrates with Google AdWords, enabling you to make far smarter investments. View online and offline conversion data in real time. Know which paid search keywords are winners. And spend more on ads and keywords that are proven to drive the most leads, opportunities and revenue.

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Inbound Call Tracking Features

• Feature	Description
  Automatic Call Distribution (ACD)	Route calls to reps automatically based on sophisticated rules.
  Available Rep Lead Distribution	Automatically route calls to available reps.
  Buyer Intent Data	Know which promotions caused leads to call and what they want to buy.
  Call Recording	Record 100% of inbound calls.
  CTI & Enhanced Caller ID	Inbound call alert with contextual data about inbound callers.
  Drag-and-Drop Call Flows	Quickly create sophisticated routing rules without hardware or IT.
  Dynamic Sales Scripts	Deliver relevant talking points and promotions with every inbound call.
  Inbound Call Desktop Notifications	Real-time inbound call notifications.
  Inbound Call Tracking	Measure inbound call ROI from any online marketing channel.
  Instant Phone Number Provisioning	Provision local, toll free and international numbers with one click
  Interactive Voice Response (IVR)	Set up phone menus to help callers navigate.
  Keyword Level Call Tracking	Track search keywords associated with calls.
  Multi Channel Attribution	View, in aggregate, which channels are influencing customers to call.
  Offline Call Tracking	Track offline collateral including conference collateral, mail, radio, television and billboards
  Phone Number Porting	Port your existing phone numbers over to RingDNA
  Skills-Based Call Routing	Dynamically match callers with the best reps or queues.
  Social Media Call Tracking	Track ROI from calls that come from LinkedIn, Twitter, Facebook and more.
  Voicemail Transcription	Automatically transcribe voicemails.