Building sales cadences in Salesforce is an effective way to streamline your lead response or prospecting efforts.
To stay competitive, using a sales cadence (also called a sales sequence), or automation of sales messaging, is no longer just an option. Today, it takes an average of eight touches before a sales rep makes contact with a lead. These touches need to take place across three or more channels (phone, email, social), at different times of day to keep up with buyer preferences.
Without the power of cadencing, it is extremely difficult for a sales rep to reach the right person at the right time, in the right place, and with the right message, across the hundreds of prospects they are expected to work every week. Sales reps need a systematic, organized prospecting schedule that prioritizes their work every day. If you need a starting place for building a new strategy, check out our post on sales cadence examples.
There are many ways and tools to help you build a sales cadence, but many sales teams may be unaware of one of the easiest and most cost-effective ways to do so… directly in Salesforce.
One of the biggest advantages of a cadence built directly in Salesforce is that it keeps your reps in your system of record, where they already spend most of their time. It also ensures that all actions performed through the cadence, as well as their outcomes are recorded in Salesforce. That means reports, dashboards, and updates all take place in the same tool, instead of needing to jump to yet another software. This also means you can cleanly tie your cadence decision-making to business results, such as revenue or demos booked.
That brings us to the other important reason to keep your cadences in Salesforce: it reduces “tool overload.” The more tools you add to your team’s sales stack that they need to learn and maintain, the less effective they become. This is known as “context switching” which can eat up to 80% of a worker’s productive time. Reducing your sales team’s need for context switching between tools helps their brain focus more.
Unlike other sales tools that require cadence building to live outside of your CRM, ringDNA keeps your sales activities where they should be… in Salesforce. ringDNA Sequence streamlines the experience of building a cadence within Salesforce, and adds entrance and exit criteria so sales teams can define which leads or contacts are automatically added to the cadence.
The ability to define entrance and exit criteria based on any Salesforce field allows you to tailor your cadences automatically to any traits of leads or contacts that make the most sense for your business. Whether considering building inbound or outbound sales cadences, ringDNA can automatically add prospects depending on whatever criteria you define.
Once someone is added to the cadence, they will appear in the ringDNA Today View of the owner. The ringDNA today view contains every activity that a rep must perform that day, prioritized by the actions that need to occur first, and the most important.
At the scheduled time of each cadence step or action, it will appear in the salesperson’s Today View in Salesforce, whether it is making a phone call or connecting with a prospect on LinkedIn. Emails can be scheduled to automatically deploy from the salesperson’s personal email, or scheduled for a manual send for a more personalized touch. Based on ringDNA call data, you can schedule the phone calls to fit the times of day that your calls are likely to be answered.
Ultimately, as your sequences are executed over time, you can refine their effectiveness using Salesforce reports & dashboards.
Since ringDNA Sequence is built directly in Salesforce, all Sequence reporting takes place within the CRM as well. Managers can see reports on Sequence effectiveness, but they can also see reports on Sequence compliance. Sequence provides reports on the number of actions performed each day, the type and since ringDNA also handles the sales calls, the outcome of calls themselves. This is where, as sequences are rolled out, you can begin to identify gaps in your sales team’s performance that you were not able to see previously. Are they sticking with your playbook? Are they meeting the service-level agreements (SLAs) that Marketing has set for inbound leads?
Tying your cadences to sales outcomes and revenue is the most critical component of a good sequence reporting strategy. Are demos and opportunities increasing as a result of the outreach strategies? If not, what needs to change? If so, how can you expand on that effectiveness?
Sales cadences, especially ones built natively in Salesforce supercharge your sales reps’ prospecting efforts, as they make them more organized, productive, and effective. Sequence ensure that the right sales rep contacts the right person through the right channel at the optimal time.
Zack is a Sales Content Specialist at RingDNA. He is passionate about solving everyday problems and increasing performance through innovative technology. Zack has worked directly with sales teams and understands the challenges they face on a daily basis. When he's not developing and sharing knowledge at RingDNA, he loves being outdoors, hiking, and coffee.