Customer Stories

This case study features a commercial real estate brokerage specializing in net lease and multifamily investments and how they were able to achieve 90% improvement in call tracking within Salesforce, save 18 hours per agent per month by automating tasks, and dramatically reduce new agent onboarding times.

HIGHLIGHTS Sales managers review 6x more calls with ringDNA The number of reps sales managers could comfortably manage doubled from 6 to 12 They quantified the cost of common objections with Conversation AI Reps and SDRs felt supported and attrition fell to zero THE CHALLENGE Reps at Equity Trust had anecdotal evidence that a lack […]

THE CHALLENGE In 2020, the entire team at Escoffier was forced to go remote around the same time they were preparing to migrate to a new system. However, the Product team needed to enhance their technology to support their reps to also work remotely. As a top-tier culinary school that operates both on campuses and […]

THE CHALLENGE Manual Dialing: Initially, ChowNow’s team of Sales Development Representatives (SDRs) was hand dialing down their call lists, resulting in inefficiencies across the board. Technology Fragmentation: As growth continued and the SDR team doubled, there was a strong mandate for increased staffing and upleveling of their technology stack to have a unified technology stack […]

THE CHALLENGE With a huge influx of sales leads coming in to the Nutanix software business, it became increasingly challenging for both AEs and SDRs to swiftly follow up on the leads and track all of the associated activities. They needed a way to automate the way they addressed and followed up on these leads, […]

THE CHALLENGE A global company selling into more than 150 countries Boost rep productivity across a global sales team Drive more sales conversations Automate activity logging in Salesforce Real-time visibility into call activity and outcomes Management visibility and improved sales coaching Increase sales user adoption in Salesforce THE SOLUTION ringDNA Intelligent Dialer for Salesforce ringDNA […]

THE CHALLENGE Multiple disparate software tools were not tightly integrated, which created costly inefficiencies and headaches for the business.The business had multiple tools for sales, support and other operations that contributed to a fragmented technology stack. As they switched over to Salesforce as their one stop shop CRM, they wanted to have one seamless tool […]

THE CHALLENGE As the Sales Development Representative (SDR) team grew from two to ten reps, management needed a way to gain full visibility and transparency across teams when it came to inbound and outbound performance. Prior to ringDNA, sellers relied more on manual logging of activities, which wasted time and resulted in incomplete data. With […]

THE CHALLENGE Unable to efficiently and intelligently assess and route leads, WorkWave was taking too long to respond to leads and route them to the right reps. Data was unreliable, due to multiple systems creating a lag time between data capture, activity logging and reporting. Existing email cadencing solution was too disconnected from their main […]

THE CHALLENGE Could not manage what they could not measure: BuildASign was previously using traditional PBX desk phones across their account executive, business development, customer support, and canvassing teams, which made it increasingly difficult to track anything but a set of rudimentary metrics. The lack of insight hurt performance across key business units, including the […]

THE CHALLENGE Technology Fragmentation: First and foremost, Home Ventures needed to consolidate their systems, technology and databases into one single source of truth to better track and manage their buyers and sellers. Hidden Costs: Their existing local presence provider was charging them five dollars a month for each number, so they were looking for a […]

THE CHALLENGE Onboard quickly, with no downtime Engage with more sales-ready prospects daily Real-time insight into reps’ call activities and outcomes THE SOLUTION ringDNA Intelligent Dialer for Salesforce ringDNA Local Presence ringDNA Call Metrics for Salesforce THE RESULTS Wrike implemented quickly with zero downtime Reps reached 200% more prospects by phone Management helped maximize reps’ […]