Success is tied to your Character Sales is a competitive profession. Your success is defined by your ability to consistently defeat your competitors and overcome your buyer’s inertia. Winning also defines you. You win as a result of the habits that comprise who you are. And the sum of those habits represent your character; the […]
Ready to go mobile? We’ve just released our ConversationAI mobile app, for AI-powered sales management on-the-go.  We’re excited to announce that we’ve created a ConversationAI mobile app, available today on the iOS App Store and Google Play! Maximizing the value of the ringDNA platform If you’re currently a ringDNA customer who uses our Call Recordings […]
In light of recent events, numerous companies are taking their teams remote. This means that many sales managers are either taking their sales reps remote, or are operating a geographically dispersed team for the first time. When you manage a remote sales team, there is an incredible amount of nuances to be considered. How do […]
Sales management is an extremely rewarding, challenging, and exciting position to be in. Ultimately you are responsible for leading and guiding a team of reps to success through goals, quotas, plans, and processes. Whether you are already a manager looking to be promoted or are a sales rep that wants to become a manager, these […]
Any type of conversation may seem highly organic, non-standard, unpredictable, and highly immeasurable. However, there are actually ways to measure, analyze, and ultimately extract actionable outcomes from conversations. Scientists are able to analyze conversations to learn more about human habits, and therapists help individuals communicate so they can build better relationships. Both of these uses […]
Phone call anxiety is a real thing. In fact, research shows that 40 percent of salespeople will experience some sort of anxiety when making calls. Whether it be picking up the phone, struggling with a script, trouble booking a demo, or grappling with rejections, call anxiety can have a paralyzing effect on a rep’s sales […]
This morning, ringDNA Founder and CEO Howard Brown joined Stuart Varney on Varney & Co. to discuss how companies like Amazon, HPE, Twilio, SAP, and more use ringDNA’s ConversationAI to analyze engagements between their sales teams and prospects. Howard discussed the importance of the customer experience saying,”We’ve moved from a product economy to an experience […]
After a recent call to the customer service department of a major airline, I was presented with a single simple automated yes/no question: “If you ran a customer service department, would you hire the rep who just helped you?” My answer was a resounding yes, but it presented an interesting question. From the inside of […]
The average NBA player is 6 foot 7 inches and the typical NFL wide receiver can run a 40-yard dash in 4.48 seconds. While being tall or fast doesn’t necessarily qualify you to play professional sports, the basic skills and qualities are part of a foundation that makes these athletes successful. The same goes for […]
The onboarding of sales development representatives (SDRs) is one of the most challenging, and sometimes underserviced parts of a business. Sales development roles are commonly treated as entry-level positions. SDRs are given as little as a week of onboarding, and are expected to get by with on-the-job learning. This, combined with steep quotas, mean the […]
In TOPO’s 2019 Sales Development Benchmark Report, 88% of respondents cited SDRs as an important channel in their outbound strategy. Combined with an increasing emphasis on the importance of live call execution and conversational skills, it’s clear that the role of a sales development rep has changed. This change necessitates a shift in the skillset […]
Scaling, or the stage that follows the growth phase of an organization, is especially hard on a sales team. At this point of growth, significant executive attention and pressure is placed on new revenue growth. Additionally, when selling a new product in an emerging market, freshly hired sellers & managers are tasked with testing messaging […]