There has never been a better time to be in sales. Only a short time ago, salespeople had to spend more than half of their time on tedious tasks like taking notes, logging calls and prioritizing leads. But sales force automation (SFA) technology and sales automation tools now enables reps to spend more time doing what they really want to do: selling to qualified leads!
Now, Companies invest more than ever in technology that radically improves sales productivity. TOPO research found that fast-growing sales development teams now have an average of five technologies in their sales stack. Tech is now virtually a competitive requirement and companies must invest in sales productivity solutions. The only question is: which process should you automate first in order to increase sales productivity? The answer, of course, depends on what your companies needs and pain points are. But here are 15 sales processes that can — and should — be automated:
Inside sales reps usually send a lot of emails. Email templates can save reps a significant amount of time. Since we’re fans of personalizing sales emails, we at ringDNA tend to use a combination of templates with personalized messaging. By using semi-personalized templates we’ve been able to cut email time in half. Additionally, sales teams can put emails, calls, and other activities into a sales cadence to repeat proven strategies to connect with more prospects.
One of our SDRs, Sam Stone once dialed all his leads manually. Talk about carpal tunnel syndrome! With the right tools, you can dial leads directly from your CRM with one click. According to the Bridge Group, technology that automates dialing can help reps dial 40% more leads daily.
When reps sit down in the morning it can exhaust a lot of mental energy if they have to decide who to dial first. There are solutions that can help prioritize leads in real time based on a variety of factors. If your marketers are using a marketing automation solution, a simple way to begin automatically prioritize leads is by sorting Salesforce lists by lead score.
The average sales rep spends 25 hours a month just leaving voicemail messages. But with voicemail automation tools like voicemail drop, leaving a perfectly recorded voicemail can be as simple as clicking a button. This can save reps hours! A team of 20 reps could save up to 500 hours by using voicemail automation software.
Taking notes after calls can really make a dent in reps’ selling time. Yet it’s vital to keep an accurate record of call outcomes. There are tools that can save reps lots of time by automatically logging call outcomes (known as dispositions) in Salesforce. This can help managers to gain a deeper view of how reps are performing as well as the quality of certain lead lists. There are also tools that can either automatically log dispositions or enable reps to quickly select dispositions from a list after calls.
When it comes to sales calls, call logging should not be optional. With the right sales force automation tool, every outbound and inbound call can be logged in your CRM automatically, saving reps the hassle of having to log calls manually.
Tools like Salesforce Inbox or Calendly make it easy to schedule appointments by offering a variety of times that you are available. Once a prospect clicks on an available time the appointment is scheduled.
With advanced call routing features, companies can automatically route inbound callers to the right sales rep or department. This free reps from answering unrelated phone calls and gives them back time spent transferring inbound callers to the right place. Intelligent routing engined, can match callers with the best available rep based on time of day, reps’ skills and other factors.
Local Presence is a feature that enables reps to automatically dial leads from a number where the area code matches that of the lead. This can dramatically lift call connection rates and enable reps to spend more time talking to key decision makers. Studies have shown a 400% increase in call connections by using Local Presence.
Building lists was once an arduous process. But now, solutions like Data.com and Datanyze make it easy to search for relevant leads by a host of factors including company size, funding, technologies used, industry and more. It’s never been easier for outbound SDRs to target the right contacts at the right companies!
In B2B sales, many calls require follow-up tasks. Sometimes it’s contacting a lead’s supervisor, other times, it’s sending a product deck. Without logging necessary follow-up tasks in your CRM, important tasks might slip through the cracks (and deals will be lost as a result). Using a tool to automatically log tasks can not only save reps time but help managers ensure that deals are getting moved forward.
The right content can help to quickly close deals. But sales reps don’t always know which content is most relevant. Luckily, this process can be automated. There are tools that learn which content/messaging works with specific situations and then pushes proven content to salespeople at the moment they need it most. Tools can be used to match content based on a variety of factors, including industry, persona, stage, location and more.
A sales acceleration system can provide reps with intelligent call scripts or talking points with inbound calls that directly relate to the lead’s referral source. For example, if a lead calls after clicking on an ad for app hosting, reps could be provided with a list of current app hosting packages and promotions.
In B2B sales, there’s not always a one-size-fits-all sales presentation. But putting together tailored slide-decks can be incredibly time consuming. One way to save time and drive results is to use a tool that automatically assembles slides proven for specific sales situations.
If a telephony platform integrates with your CRM, call tracking and marketing automation platforms, it’s possible to automatically provide reps with a wealth of contextual sales data that can help them close deals. This can include a lead’s marketing referral source, buying history, past communication, social media feeds, company news and a lot more.
Interested in learning more ways that sales acceleration technology can help your inside sales team close more revenue? Check out our Guide to the ROI of Sales Acceleration.
Zack is a Sales Content Specialist at RingDNA. He is passionate about solving everyday problems and increasing performance through innovative technology. Zack has worked directly with sales teams and understands the challenges they face on a daily basis. When he's not developing and sharing knowledge at RingDNA, he loves being outdoors, hiking, and coffee.