Using Salesforce Inbox & RingDNA to Radically Accelerate Sales Productivity

2 min readNovember 10, 2015

Here at RingDNA, we’ve been using Salesforce Inbox for Sales Cloud in tandem with our own product to radically improve sales productivity during calls. For those who aren’t in the know, Salesforce Inbox is a chrome extension that offers a lot of features that enhance productivity when sending emails. When used with RingDNA, which accelerates overall productivity and prospect engagement through its Intelligent Dialer for Salesforce, it’s a formidable duo.

Email Templates

Salesforce Inbox has an awesome feature called Shortcuts that enables reps to quickly select outbound sales email templates. By selecting a prospecting template and then quickly personalizing it, reps can save several minutes every time they send a sales email.

Calendaring

Salesforce Inbox makes it really easy to schedule meetings with prospects. You can quickly select available times from your Gmail calendar, and then let prospects confirm a time with one click.

Email Scheduling

During prime hours, our reps often want to be on the phone, calling prospects. Problem is, the best times to call prospects tend to be the best times to email prospects as well. With Salesforce Inbox, reps can draft emails any time and the schedule them to go out during hours when prospects will be most likely to open them. This is a great way to maximize engagement.

Read Receipts

With the read receipt option switched on, reps are alerted the second that prospects opened a sales email.  This helps our reps make follow-up calls during moments when our content is relatively fresh in prospects’ mind. Calling prospects the second they open emails can come off like you’re stalking them. But waiting just a little while and then calling really can boost answer rates.

Interested in knowing more about the RingDNA Intelligent Dialer for Salesforce? Contact our team for a full demo.

About the Author

William Tyree

William Tyree is the Chief Marketing Officer of ringDNA, where he works collaboratively with the team to drive breakthrough growth while creating an iconic brand that inspires companies to improve sales experiences. Previously, he was CMO at FaceFirst and VP of Marketing at DemandResults. His thought leadership has appeared in Forbes, Entrepreneur, the Atlantic and elsewhere.