(888) 815-0802Sign In
ringDNA - Home page(888) 815-0802

Product Update: We’ve Just Made Our Intelligent Dialer for Salesforce Even Better

2 min readNovember 20, 2013

Here at RingDNA, we make it no secret that our mission is to completely reimagine the way that businesses make and take phone calls. To that end, we are constantly making improvements to our products in order to help make inside sales reps even more successful. We release most of our updates quietly each month, but our latest update is so powerful that we wanted to make sure that our customers could start seeing the benefits right away.

If you haven’t downloaded our free softphone phone app for Salesforce yet, now is a perfect time—signing up for a free trial qualifies you to win an iPad mini and year of RingDNA for free!

If you already have our softphone app, it only takes about 60 seconds to update it.

Here are the top three reasons to update your app:

1. Transformed Voice Quality

Offering great voice quality has always been important to us.  RingDNA now offers the clearest voice quality you’ve ever heard. The update ensures that voice quality is consistently superb. A great sounding call will facilitate game-changing sales conversations with prospects.

2. Dial Performance 

Our Intelligent Dialer for Salesforce.com now offers faster dials and minimized response lag time. This can help inside sales reps power through call-down lists in Salesforce faster than ever before.

3. Outbound Transfer Ability

RingDNA now gives inside sales reps the ability to transfer an outbound call. This can be crucial in B2B sales, where closing deals often requires teamwork. Imagine that an inside sales rep at a B2B company is able to start a conversation with a CEO at a prospect company. But suppose the CEO starts asking questions that the rep doesn’t know the answer to? Rather than having to call the CEO back, the rep could use RingDNA to transfer the CEO to a manager or a different rep who can answer the CEOs questions.

Quick Install Guide

Already have RingDNA? All you have to do is log out of the RingDNA softphone, and then back in again.

  1. Log out of Salesforce.com in your Chrome browser
  2. Click on the RingDNA icon in your Chrome browser
  3. Click on the menu icon in the top left of your RingDNA Softphone
  4. Click on the gear icon in the lower left corner
  5. Click on the Salesforce icon to log out
  6. Simply log back in with your Salesforce user name and password, and you’re all set!

We are constantly updating RingDNA to address your concerns and implement requested features. If you have any ideas to improve RingDNA, we welcome hearing them. Just email support@ringdna.com or log a ticket at our support page.

About the Author

Jesse WestDirector of Lifecycle MarketingringDNA

Jesse Davis West is Director of Lifecycle Marketing at ringDNA, focusing on improving the experience and maximizing the lifetime value for customers across their entire journey. Drawing on 9 years of B2B marketing experience, Jesse is passionate about communication, branding and strategic marketing. He also plays a mean lead guitar and can throw down at karaoke.