As our customers already know, RingDNA wasn’t just built for inside sales reps. Features like call recordings and our predictive call analytics give managers the insight they need to coach reps more successfully. But we’ve recently added some additional goodies that give our customers even more power to coach reps in real time.
Managers can now listen to sales calls that are in progress. This can help them hear what reps are doing right, as well as identify key areas for improvement. This is a really important feature since, according to data from The Bridge Group, the average ramp time for sales reps jumped from 4.2 months (2010) to 5.3 months (2015).
Sometimes reps, especially newly hired ones, can use a little extra help. We’ve given managers the power to join calls at will in case reps need help pushing deals over the goal line. This feature, known as call barging, enables reps to hit the ground running faster, while maintaining a safety net.
Another new feature that our customers have been loving is the ability to provide reps with instant feedback. Managers can quickly give reps notes that are instantly appended to the call’s record in Salesforce. This can help managers provide reps with feedback when it’s freshest: during the live call.
Jesse WestDirector of Lifecycle MarketingringDNA
Jesse Davis West is Director of Lifecycle Marketing at ringDNA, focusing on improving the experience and maximizing the lifetime value for customers across their entire journey. Drawing on 9 years of B2B marketing experience, Jesse is passionate about communication, branding and strategic marketing. He also plays a mean lead guitar and can throw down at karaoke.