Aligning Solutions and Services to Elevate Customer Success w/ Dave Blake [Episode 174]

In this episode, Dave and I talk about retaining customers, up-selling, and minimizing the churn among subscribers by enabling Customer Success Teams to achieve their mission.

Dave Blake is the founder and CEO of ClientSuccess, a platform that helps Customer Success team proactively manage, retain and grow their existing customer base. Among the topics we discuss are:

  • The important differences between Client Success and Customer Support
  • The best practices of Customer Success Teams.
  • The role of the Customer Success Manager in customer retention and minimizing churn.
  • How to identify and hire strong Customer Success Managers.
  • Managing the hand-off between Account Execs and Customer Success Managers.

Learn More About Dave Blake:

What’s your most powerful sales asset?

Building genuine relationships.

Who’s your sales role model?

Chris Harrington: President of Domo.

What’s one book that every Customer Success Manager should read?

Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

What music is on your playlist right now?

Dave listens to all types of music ranging from boy bands, thanks to his five daughters, to Tabernacle Choir.

What’s the first sales activity you do every day?

Dave focuses on deepening his relationships every day with customers and prospects.