This inside sales glossary is intended to help you navigate through the terminology and jargon associated with inside sales, call centers and communications. Some of the terms relate directly to inside sales processes, while other terms relate more to sales acceleration and communications technology that inside sales teams are investing in to maximize productivity and revenue.

  • What is Lead Response Time?

    The definition of lead response time refers to a metric that gauges how long it takes to follow up with a lead that has contacted a business (either by calling, emailing or filling out a form).

  • What is Lead to Revenue Management?

    The definition of lead to revenue management describes an engagement model that integrates metrics, processes and goals that shapes marketing practices throughout the entire buying cycle.

  • What is Local Presence?

    The definition of local presence is a system that enables inside sales reps to automatically dial prospects using local area codes. Local presence dialers can lift call connection rates by up to 400%, because prospects tend to be far more likely to answer unknown calls from local numbers, rather than toll-free or long distance phone numbers.

  • What is Market Intelligence Data?

    The definition of market intelligence data is the information relevant to a target account’s commercial market. Examples of market intelligence data include market growth rate figures and competitor analysis data (i.e. how many companies a target is directly competing with).

  • What are Marketing Qualification Reps?

    The definition of marketing qualification reps (MQRs) are inside sales reps that focus solely on following up with leads that have engaged with specific marketing content.

  • What is Mobile CRM?

    The definition of mobile CRM describes an app that enables remote employees to interact with prospects and customers on their mobile devices.

  • What is a Net Promoter Score?

    The definition of a net promoter score (NPS) is a metric for gauging how likely customers would be to recommend your brand to colleagues and friends. By asking the question, “how likely a customer would be to refer a company to a friend or colleague” you can gauge how willing your customer base is to promote your company.

  • What is Outbound Sales?

    The definition of outbound sales refers to the process of sales reps making outbound sales calls to prospects.

  • What are Predictive Analytics?

    The definition of predictive analytics describes specific business metrics/key performance indicators (KPIs) that leverage past data and trends in order to make predictions about how sales teams will perform during upcoming quarters.

  • What is a Predictive Dialer?

    The definition of predictive dialers refers to an outbound calling system that automatically dials from a list of telephone numbers. Predictive dialing systems utilize call metrics to predict the moment when a human agent will be free to take the next call.

  • What is Rapport Building?

    One of the key ingredients in a successful sales conversation is rapport building. This is about building a great relationship with your prospective customer. We all tend to buy from people we trust, respect, and […]

  • What is Relationship Intelligence Data?

    The definition of relationship intelligence data refers to intelligence provided to inside salespeople that informs them about the history of their company’s relationship with a prospect or customer.