See the complete platform for Salesforce that transforms the way healthcare providers acquire, engage and service patients & customers.
Patient Activity Data Logging
Patient Response Time
Deliver tailored messaging based on member preferences and needs.
Respond to patient & customer inquiries instantaneously with contextually relevant information.
Call center tools help agents ask for help, route calls and help patients and customers quickly.
Quickly connect patients or practitioners to the right team member via sophisticated call routing rules.
Develop a more complete patient view for easy access to the details and history that inspires top-tier care.
Provide a unified, omnichannel experience across patients’ care journey with ease.
Centralized patient engagement insight helps ensure that agents provide a consistent experience across acquisition, enrollment and continued care.
ringDNA drives better experiences by providing a single view of engagement data across sales, marketing and customer support.
ringDNA gives team members the tools they need to resolve high-risk or high priority inquiries in record time. Automatically route callers to the best available team member, surface historical caller data in context and inspire collaboration across teams with a suite of powerful call tools.
88% of healthcare appointments are scheduled by phone. Identify which advertisements, campaigns and keywords are inspiring the best calls and invest more in the ads that drive acquisition.
Ready to optimize member experiences? ringDNA helps managers coach agents like they’ve listened to every call, thanks to dozens of turnkey Salesforce dashboards and AI-powered conversation intelligence data.
David Hines, Director of Operations, Rapid Screenings Center
Katherine Li, Clinical Research Coordinator, Sanguine Biosciences