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ringDNA empowers agents to resolve cases in record time while providing great customer experiences

A powerful, compliant and secure contact centre solution for teams using Salesforce

Dramatically improve NPS and CSAT Scores within 90 Days

Boost NPS and CSAT scores by minimising wait times and optimising case resolution.

Achieve higher first call resolution rates

Intelligently route calls to the right agent with intelligence that helps them quickly resolve customer issues.

Focus on customer care, not busywork

ringDNA can leverage dozens of data points in Salesforce to ensure the right people are connecting and the right data is available pre and post call

Provide AI-powered guidance when agents need it most

YODA AI serves up dynamic call coaching alerts during live calls. YODA AI can automatically deliver vital customer intelligence when agents need it most to help ensure quality assurance on every call.

Offer customers a seamless experience across all touchpoints

A contact centre platform allowing seamless transitions across all points of contact. Empower agents to reach out via call, text, or email with proven messaging that empowers them to help customers.

Prioritise the most important customer calls

When a customer calls, ringDNA can automatically route that call to the appropriate agent based on any accessible Salesforce field.

Help new agents ramp faster

Use the power of artificial intelligence to automatically recognise when agents are in need of additional coaching. Automatically create best practice libraries that help train new agents to solve complex customer problems.

An AI-powered contact centre built for a remote-first world

No matter where your agents are working from, ringDNA offers a suite of contact centre tools that can enable them to be more productive and have smarter conversations, while automatically logging all customer engagement data in Salesforce.

"Awesome Salesforce Telephony Solution. With ringDNA, our team is reaching customer much more often."
Avi TalCofounder, Verse.io
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"ringDNA call data is something we could not live without."
Erik KostelnikGlobal Sales Director, Wrike
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See how ringDNA can help you provide your customers with a better experience.

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