Boost NPS and CSAT scores by minimising wait times and optimising case resolution.
Intelligently route calls to the right agent with intelligence that helps them quickly resolve customer issues.
ringDNA can leverage dozens of data points in Salesforce to ensure the right people are connecting and the right data is available pre and post call
YODA AI serves up dynamic call coaching alerts during live calls. YODA AI can automatically deliver vital customer intelligence when agents need it most to help ensure quality assurance on every call.
A contact centre platform allowing seamless transitions across all points of contact. Empower agents to reach out via call, text, or email with proven messaging that empowers them to help customers.
When a customer calls, ringDNA can automatically route that call to the appropriate agent based on any accessible Salesforce field.
Use the power of artificial intelligence to automatically recognise when agents are in need of additional coaching. Automatically create best practice libraries that help train new agents to solve complex customer problems.
No matter where your agents are working from, ringDNA offers a suite of contact centre tools that can enable them to be more productive and have smarter conversations, while automatically logging all customer engagement data in Salesforce.