Tag Archives: skills-based routing

3 Easy Steps to Transforming Inbound Callers Into Customers

August 5, 2015 0 Comments

For years, pundits were predicting “the death of the phone call.” In fact, nothing could be further from the truth.. According to BIA/Kelsey, $64.6 billion is spent each year across media just to generate calls to […]
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CTI
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3 Call Routing Tips that Can Increase Inbound Sales ROI

May 19, 2014 0 Comments

When our customers reach out to us it’s an important moment. Virtually no one calls companies to chat idly. Think about the last time you called a business. Chances are you either were seriously interested in making a […]
Posted in:
Call Tracking
Inside Sales
Marketing Strategy
Marketing Technology
Sales Strategy

Tagged with:
call queues
call routing
Call Tracking
Inside Sales
ROI
routing software
sales and marketing alignment
Sales Software
skills-based routing

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