Dreamforce is finally here! But with over 180,000 attendees, 3,200 sessions, and hundreds of speakers across only four days, where are you going to spend your time? Luckily, we’ve done more than a few stints at Dreamforce, and happen to know exactly what to see between client meetings. So, to help you plan your time […]
Although top sales companies and professionals can’t seem to agree on a single authoritative definition, sales enablement is simply the term and concept for empowering sales reps and agents. In short, sales enablement means strategically uniting the relevant information with the right salespeople at the most opportune time to help address pain points, handle objections, […]
Years ago, back when I was prospecting at another company, I remember cold calling a lead four or five times before finally getting her on the phone. When I finally did, I realized that I knew nothing about what her company did or even what her role was at that company. After asking some potentially intrusive […]
Understanding Salesforce Users’ behavior is like a Countdown conundrum – you can never really unscramble all the data quickly enough to get the winning answer. As a CRM software initially designed for Sales teams, the majority of the Salesforce features are focused on arming salespeople with the toolkit they need to hit targets and, ultimately, […]
Ever been curious about the return on investment your competitors are getting from their technology investments? While the sales acceleration ROI story is one we at RingDNA hear every single day, many companies are still trying to make sense of how best to use sales technology (let alone how to measure ROI!). Both questions are well […]
So you’re going to Dreamforce. Aside from customer or partner meetings you may have, there’s also a seemingly endless assortment of  attractive events and activities. How do you choose where to spend your valuable time? Having attended every Dreamforce since 2008, I know more than anyone how difficult it is to plan your schedule. The quality […]
As a Salesforce Administrator you are a jack of all trades. You are in charge of writing an advanced cross-object formula to the mundane task of helping an employee reset their password. As an #awesomeadmin your toolkit should include knowledge about telephony and computer telephony integration (a.k.a. CTI) in Salesforce. Here’s what you need to […]
Salesforce hasn’t always had an inside sales team. In fact, it’s something we backed into based on a need. This meant that the only way to learn how to build this kind of team was to do it while on the job. When we’ve failed, we’ve failed fast, and moved on. Not only have we […]
Great sales operations managers are always on the lookout for new ways to enable reps to sell better. According to TOPO HQ, high growth teams are leveraging an average of five technologies in their sales stack. However, before adding a new tool, it’s important to make sure it will play well with your other applications. Here are seven […]
Telephony and Salesforce go together like toast and Nutella. So if your reps are spending any substantial portion of their time on the phone, it only makes sense to integrate call data with Salesforce. Why? Because when telephony integrates with Salesforce the possibilities are virtually limitless. Vital call data can be auto-logged in CRM, actionable prospect data can […]
The following guest post is authored by Amanda Nelson, Senior Manager of AppExchange Content and Community at Salesforce.  If Salesforce is a giant ship, an experienced captain must be at the helm to steer it to success. Salesforce admins are that captain. They decide which sails to trim, and where to steer their ship in […]
Today, if you want to see better sales and marketing results, it’s often as simple as getting better tools. However, assembling a marketing and sales stack can be overwhelming. There are a lot of sales and marketing processes that can be automated and accelerated. But you can’t buy them all, and wouldn’t want to, since not all sales […]