As a Salesforce Administrator you are a jack of all trades. You are in charge of writing an advanced cross-object formula to the mundane task of helping an employee reset their password. As an #awesomeadmin your toolkit should include knowledge about telephony and computer telephony integration (a.k.a. CTI) in Salesforce. Here’s what you need to […]
Ready to begin your journey as a Salesforce administrator? Here’s some sound advice from CASE Partners’ Salesforce Technical Lead and Salesforce MVP Maria Belli on the best places to get started. So you want to be a Salesforce Admin but don’t know where to start? Luckily for all of us, there are many, many wonderful resources available […]
The following guest post is by Dan O’Brien, marketing manager at Prialto. It originally appeared on Salesforce Ben, and is reprinted with the author’s permission.  Want to know how to optimize your new CRM setup? Start by finding a stellar CRM administrator on your team. Nearly 60% of Salesforce implementations are unsuccessful, always due in some […]