Sellers Need To Know The “Why” Behind The “How” Sales reps and sales managers would benefit from more sales education and less sales training. There is a vital difference between sales training and sales education. Sales training is all about the “how.” Sales education is about the “why.” Sales education provides the context and framework […]

There isn’t anything personal about combing through a folder of call recordings, listening to a few, and then simply emailing feedback to a team member. And, if it were up to me, headset splitters would be outlawed. With the ringDNA Conversation AI solution, I can take a more personalized and scalable approach to coaching the […]

Maya Angelou, the great American poet, famously wrote: “People will forget what you said. People will forget what you did. People will never forget how you made them feel.” This wisdom directly applies to how you sell, and is one of the keys to success in sales overall. There’s no escaping the reality that your […]

ringDNA Founder and CEO Howard Brown recently spoke at the TaskUs CX Briefing in Los Angeles. At the event, leaders from Disney+, GoDaddy, TheBlackTux, and many others discussed the future of the customer experience and how it can be improved within each and every organization. Key takeaways include: Don’t automate everything, because people still want […]

About the REIT Industry A REIT, or real estate investment trust, is a company that owns, and usually operates income-producing real estate. These real estate assets can be nearly any type of property, including regular homes, apartment/condo buildings, hotels, commercial, office, retail, warehouses, and even student and affordable units. REITs take investor money and apply […]

It’s that time of year. Everyone is scrambling to make sure their holiday shopping is done, and after scouring for gifts for family and friends, you likely have little energy left to even think about client gifts. Truth is, it is easy to skimp on customer gifts during the holidays. Too many people treat it […]

It’s time to replace your next team meeting with a customer appreciation workshop Customer appreciation is taken seriously at every company, yet is still probably underinvested at every company. If you spot a gap in your team’s customer engagement and appreciation, it is time to do something drastic. The value of increased engagement and customer […]

If you were to take a cross-section of all the world’s top performing sales leaders, I bet you’d find something important they have in common: they are perpetually on the hunt for new opportunities to optimize sales ROI. They are always on the lookout for new metrics to track that can help them make smarter revenue […]