There isn’t anything personal about combing through a folder of call recordings, listening to a few, and then simply emailing feedback to a team member. And, if it were up to me, headset splitters would be outlawed. With the ringDNA Conversation AI solution, I can take a more personalized and scalable approach to coaching the […]
Maya Angelou, the great American poet, famously wrote: “People will forget what you said. People will forget what you did. People will never forget how you made them feel.” This wisdom directly applies to how you sell, and is one of the keys to success in sales overall. There’s no escaping the reality that your […]
Inside sales teams selling large ticket items, take notice. Zogby Analytics polled 1,000 consumers who had submitted an online form requesting information about a product with at least a $1,000 value, asking them various questions about their communications preferences. 75% of respondents reported that they would be happy for companies to call them 2-4 times per month, […]
Have you ever gone to buy a new pair of pants and received such friendly service that you walked out with an entire outfit? Or maybe you’ve found yourself returning to a restaurant repeatedly because the waitstaff is warm and attentive. Think sales and customer service are separate silos? Think again. Data from McKinsey shows […]