James Cash Penney, the wildly successful businessman who founded the J.C. Penney chain of stores, once remarked, “The art of effective listening is essential to clear communication, and clear communication is necessary to management success.” Penney’s words are just as true today, and highly applicable to inside sales. To be successful, sales managers need the ability to […]

Here at RingDNA, our continuing mission is to help inside sales teams automate and optimize sales activities so they can grow revenue. To that end, we’re always trying to improve our dialer with new capabilities that can help both sales reps and managers. One such feature is call barging. Though the name may sound intrusive, this feature actually […]