Tag Archives: call flows

7 Advanced Call Routing, Call Flow, and IVR Use Cases

February 5, 2018 0 Comments

Once upon a time, call routing simply meant forwarding a call based on a single programmatic rule. However call routing has evolved. Solutions now allow calls to be routed based on specific keywords, marketing campaigns, […]
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Inside Sales
Marketing Strategy
Marketing Technology
Sales Strategy

Tagged with:
advanced call routing
call flows
call routing
Call Tracking
IVR
time-based routing

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Using Skills-Based Routing to Improve Lead Close Rates [VIDEO]

September 10, 2013 0 Comments

What if every lead that called your company could be instantly connected to someone specializing in the product they want? If you could do that, how much more business could you close? For example, let’s […]
Posted in:
Marketing Strategy
Marketing Technology
Sales Strategy

Tagged with:
ACD
Automatic Call Distributor
call flows
call routing
inbound calls
Inside Sales
skills-based call routing

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