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ringDNA Named a Leader in Conversation Intelligence for Sales and Marketing

2 min readOctober 4, 2021

Conversation Intelligence might just be the hottest thing in revenue right now.

And it’s not hard to see why: Revenue teams are able to deliver more value and better brand experiences when they’re able to take action on the insights from their everyday conversations with buyers and customers.

At ringDNA, we’ve always believed in the power of conversations. (Truly. Check out this clip of our CEO talking with Fox Business about it in 2019.)

We’re on a mission to help revenue teams everywhere understand what’s working and what’s not working in their conversations (the “moments that matter,” as we’re fond of calling them). With that knowledge, sales, marketing, and even customer success teams can create more meaningful connections—ultimately delivering the experience that modern buyers and customers are looking for.

We’re excited to announce that Forrester named ringDNA a leader in Conversation Intelligence for sales and marketing in their October 2021 report, “The Forrester WaveTM: Conversation Intelligence: Sales And Marketing, Q4 2021,” which you can grab your complimentary copy of here.

ringDNA was one of only two vendors to be placed as a “Leader” in the Wave, and had the highest score for “Current Offering” category out of all the vendors evaluated.

Why Forrester Calls ringDNA a Leader—Our Take

If you’re new to Conversation Intelligence, the report defines it as “technologies that extract actionable insights from customer conversations.” Forrester’s analyst report recommends looking for three specific abilities when evaluating Conversation Intelligence solutions:

“Customers in the market for a conversation intelligence solution for sales and marketing use cases should look for providers that:

  • Drive real-time and postcall outcomes…
  • Surface the insights you know, and don’t know, to look for …
  • Align to the sales motion.”

Here’s a snapshot of what the analyst report had to say about our solution:

Check Out a Complimentary Copy of the Report on Us

We believe Conversation Intelligence is fundamental to a mature go-to-market strategy, and the ringDNA solution will continue to evolve based on the needs of our customers and our vision for the future. We’re honored to be a leader in this report from Forrester, as well as a 2021 Gartner Cool Vendor and leader in eight categories on G2.com earlier this year.

If you’re ready to learn more about unleashing the power of conversations, you can snag a complimentary copy of the report here. Or grab some time with us here so one of our experts can help you find the Conversation Intelligence solution that’s right for your team.

Here’s to better conversations that unlock exponential growth.

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