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Conversation AI by ringDNA today was presented with a Gold Stevie® Award in the New Sales Enablement Solution category in the 15th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie […]
ringDNA today announced it has hired Colleen Goldblatt as vice president of growth and Brandon Redlinger as senior director of product marketing. Goldblatt and Redlinger will drive customer acquisition through highly personalized programs that are aligned with customer journeys.  “I’m delighted to welcome Colleen and Brandon to our team,” said Howard Brown, CEO and founder […]
2 min read - January 26, 2021
Intensely Human
Early in my marriage to my ex-wife it became clear that something had to change. Well, it was clear to her.  That something was me. I had good potential as a husband. It was the human side of me that needed work. That was my awakening to the reality that every role we play in […]
Our job is to build connections. First things first. If we are unable to connect with another person, engage their interest, build their trust and inspire them to take action, then everything else we think we know about how to sell is irrelevant. First things first. To sell requires a connection. With a real-life person. […]
2 min read - January 20, 2021
Coaching vs. Mentoring
Too often I see sales coaching fall into one of two categories: strategizing and game-planning sales opportunities coaching the mechanics of sales New tools and apps support this orientation. AI-powered call recording and analysis tools are a good example. They’re useful tools for managers to use to coach the mechanics of selling. “Say this, not […]
Did you know that pessimism may be the key to your success? Don’t get me wrong. Self-confidence is good. Optimism is essential. If you aren’t confident enough that’s a different issue. However, if your self-confidence isn’t tempered with a bit of negativity it will hold you back. I consider myself to be an optimist. People […]
Introducing a new ringDNA video series… Brought to you by YODA AI. U.S. companies spend over $70 Billion a year on sales training. Yet, sales managers are stuck repeating the same coaching advice again and again. Take ringDNA’s very own Sr. Director of North America Sales, Ryan Vaillancourt, for example. When asked, “When you review […]
Research has found that the ability to understand and share the feelings of another person can actually increase your brainpower. But, only if you use it. So, if you’re in sales, you have two essential motivations to be empathetic: Empathy is an avenue to connect with your buyer It gives your brain a boost and […]
Built In today announced that ringDNA was honored in its 2021 Best Places to Work Awards. Specifically, ringDNA was named one of the Best Midsize Companies to Work For in Los Angeles. The annual awards include companies of all sizes, from startups to the enterprise, nationally and in the eight largest tech markets. Built In […]
“I spend 98% of my day sitting in my office and thinking about what I can do to get my team to play just 1% better.” – Pete Carroll (NFL Head Coach, Seattle Seahawks) I love this quote. It speaks to the reality of performance improvement. Especially for skill-based professions. Such as sales. Technology can […]
Jonas Salk was one of the greatest scientific minds in American history. He is most well known for discovering and developing the first successful polio vaccine. He once said, “What people think of as the moment of discovery is really the discovery of the question.” If you, as a sales professional, can keep this solid […]
Before we get started, here’s a quote from Voltaire to help trigger some self-reflection: “Judge a man by his questions rather than his answers.” Actually, that pairs well with this wisdom from the Dalai Lama: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.” […]