How You Can Use SMS In a Call Flow
The very first text message was sent in December of 1992. Since then, SMS has steadily become ingrained in our daily lives. On average, Americans actually send five times more SMS messages than phone calls […]
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Bring Your New Sales Reps to Quota Faster
In the United States, the average employer spends 52 days and $4,000 to hire a single employee. Additionally, the average ramp time is 90 days. Now add the cost of time spent by executives, managers, […]
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14 Key Elements to Discuss During Sales Call Recording Reviews, Part 2
Call recordings are a powerful coaching tool — it’s the game film of sales teams. Reviewing your reps’ call recordings can help to improve their pitch, presentation skills, and so much more. In part 1 […]
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Should You Text Your Prospects?
There’s a lot of irony when it comes to texting. It feels extremely personal (and highly intrusive if you don’t have a certain rapport with someone) and yet when you consider that most people check […]
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Ringless Voicemail Drop Can Hurt Your Outbound Sales
Update published 7/27/2018: Ringless voicemail is officially declared a “call” that falls under TCPA regulations according to the recent ruling of Saunders v. Dyck O’Neal. U.S. District Judge Gordon J. Quist is the first federal […]
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14 Key Elements to Discuss During Sales Call Recording Reviews, Part 1
Coaching is critical to the productivity of sales reps. According to SEB, no other sales investment improves rep performance like coaching can. When it comes to sales coaching, call recordings are a cornerstone. Recordings provide […]
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7 Advanced Call Routing, Call Flow, and IVR Use Cases
Maximize Your Sales Effectiveness with Advanced Call Routing In the past, call routing systems were complex, hardware intensive, difficult to manage, and uncompromising. Now, it’s the exact opposite. Modern day call routing systems are application-based, […]
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Sales Managers: 7 Reasons Your Reps Aren’t Hitting Quota
Why aren’t your SDRs hitting quota? Your Sales Development Reps (SDRs) have a quota to hit every month. Their success in doing so impacts the company’s bottom line and sales compensation across the board (yours, […]
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5 Metrics to Optimize Inbound Sales ROI
One of the best parts of modern-day marketing is the massive amount of data that is available to us. This data provides complete visibility into the performance of marketing campaigns, especially those that capture inbound […]
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5 Ways RingDNA Can Help You Scale Your Sales Team
Anyone in sales can likely attest, expanding and scaling a sales team is a challenge. To properly grow your team, you first must find the right candidates, interview, and hire them. Then, you have to […]
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What is Peer to Peer Sales Coaching?
Your weeks are jam packed and you’re challenged to squeeze in the amount of individual coaching that you know you should. The ever growing size of the typical sales team certainly doesn’t help. The Bridge […]
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What is a Call Disposition, and How Can Measuring it Increase Sales ROI?
A call disposition describes the outcome of a call. They include statuses like, “demo scheduled,” “left voicemail”, and even “no longer in service.” In fact, customer service teams have actually logged call dispositions for years, […]
