Introducing Our New Inside Sales Glossary

2 min readFebruary 21, 2014

Are you not quite sure what a predictive dialer is? How about CTIs, IVRs, or mobile CRMs?  Or maybe you’ve heard the term, but aren’t 100% clear on the definition of inside sales.

If so, you’re not alone. More and more companies are moving to an inside sales model. And as sales organizations migrate to a remote sales model, there’s a veritable new world of terms, processes and technologies that need to be understood in order to maximize inside sales success. Here at RingDNA, we thought it could be helpful to create an inside sales glossary that provides definitions of some of the terms most commonly used by inside sales reps and managers. 

When I began my own career in inside sales, I was confronted with this new language that I quickly had to become well-versed in. It can be overwhelming to say the least! They are also terms that we commonly discuss on our blogs, eBooks and on our website.

We firmly believe that providing education about inside sales technology is a win-win for our prospects and our business. First of all, the more companies know about the sorts of inside sales tools available, the easier it is for them to choose the best solutions. Also, since RingDNA is so rich with features, the more our prospects know about what RingDNA can do, the easier it is for us to sell our solutions.

So if you’re new to the inside sales game or simply looking to expand your knowledge of inside sales terminology, check out our new inside sales glossary.

 

About the Author

Jesse WestDirector of Lifecycle MarketingringDNA

Jesse Davis West is Director of Lifecycle Marketing at ringDNA, focusing on improving the experience and maximizing the lifetime value for customers across their entire journey. Drawing on 9 years of B2B marketing experience, Jesse is passionate about communication, branding and strategic marketing. He also plays a mean lead guitar and can throw down at karaoke.