Don’t you hate it when you answer the phone and there’s a long pause before someone on the other end speaks? Not only is it confusing, but the lengthy silence followed by a rep launching into a scripted dialogue can be quite irritating and impersonal. This is a common occurrence when sales teams use predictive […]
The very first text message was sent in December of 1992. Since then, SMS has steadily become ingrained in our daily lives. On average, Americans actually send five times more SMS messages than phone calls each day. Furthermore, 95 percent of Americans now own mobile phones. Of those, 81 percent use text messaging regularly. We […]
SMS has massive potential for sales. It’s more efficient than email, can be delivered quickly, and is read immediately. We’re also so accustomed to text messaging in our personal lives that we are naturally apt to reply quickly. SMS’s traits of speed, efficiency, and effectiveness give reps the ability to deliver highly relevant messages precisely […]
For some time now, reps have had full SMS functionality in RingDNA’s Intelligent Dialer. Reps can send and receive text messages just like any mobile phone, with the added capability of a local presence number. Of course, every SMS is automatically logged in Salesforce for 100% visibility into the entire sales conversation. Text messages have […]
We often are asked two related questions. First, does RingDNA work with existing phone systems? Next, what needs to be in place to use RingDNA? The answers are actually very simple: yes, and nothing. By design, RingDNA is extremely easy to implement and can be integrated with your existing framework in a number of ways. […]
One of the most often examined metrics in any organization is customer retention, but have you ever considered the retention rate of your sales reps? Your sales team is one of your most valuable assets, and if you think about it, it’s your sales reps that earned you your customers in the first place. Turnover […]
Sales call recordings are an excellent tool for coaching reps. Not only are they beneficial for the sales department – marketing teams can gain plenty of insights from listening to these valuable real-life interactions. In fact, our sales team regularly shares calls with us (thanks Sam and Anna!) for all of the following reasons: Listening […]
What are the Differences Between Salesforce Editions? In today’s world a CRM (Customer Relationship Management) platform is no longer optional, it’s a business requirement. It simply has become impossible to operate without one. By now you know that a CRM system like Salesforce empowers your organization to collect, analyze, store, and retrieve information that is […]
Context for Sales Conversations For sales managers with Salesforce, lead status can only tell you so much about about the state of the prospect interaction. When you need real insights into a relationship with a contact, the progress of a discussion, or where things left off, you have to read the call notes. The call […]
Voicemail drop is rapidly becoming a must-have feature for startup and enterprise sales teams alike. Not too long ago, the ability to automatically leave a pre-recorded voicemail was simply a nice-to-have option, but teams have discovered the time savings, productivity increases, and voicemail quality improvements that come with them. If a sales team of 10 […]
There has never been a better time to be in sales. Only a short time ago, salespeople had to spend more than half of their time on tedious tasks like taking notes, logging calls and prioritizing leads. But sales force automation (SFA) technology and sales automation tools now enables reps to spend more time doing […]
Calls might be the most important of all sales activities. All the emails your inside sales reps send, and all the social outreach they do is designed to get prospects on the phone. The phone is where deals truly move forward, and it is usually where they’re closed To fully utilize a CRM like Salesforce, […]