Here at RingDNA, we’re obsessed with transforming business communications. To that end, we’re constantly listening to customer feedback and working on innovative features to solve various pain points. We just rolled out a new feature that we think will help sales teams collaborate to drive ROI. You can now not only access and listen to your voicemail messages from your web browser, but you can also use our tool to reassign them. Finally, RingDNA now enables you to manage group voicemails.
Why would you need to share a voicemail with a colleague? Three surprisingly common scenarios:
1 – Delegation – Sales managers tend to be busy, and sometimes they don’t have time to return every call. With our new feature, managers can delegate voicemails to anyone for follow-up, freeing them up to spend time following up with the leads that most demand their attention.
2 – Sharing – Sometimes, sales agents need to share voicemails with a manager.
3 – Errors – No matter how sophisticated your call routing rules and IVR menus are, some customers and prospects will still inevitably end up leaving voicemails in the wrong place.
Premium sales users can now easily access RingDNA from their browser and reassign voicemails to any agent in their org. This can be helpful in a number of scenarios. Imagine that a sales agent receives a voicemail from a lead inquiring about a specific product. While that sales agent’s company might offer the product, perhaps that particular agent simply isn’t an expert on its feature set. No problem. The voicemail can be transferred to a colleague or supervisor who is familiar with that product’s feature set so that they can follow up with the lead.
RingDNA enables users to establish sales groups that can collaborate using our call queue feature. When incoming calls stack up, sales reps in a group can use the queue to prioritize leads. But when calls come in during off hours and no one is available to answer, those calls might then go to a group voicemail. With our added functionality, a sales manager can then assign voicemails to anyone in the group using RingDNA’s browser app.
Jesse WestDirector of Lifecycle MarketingringDNA
Jesse Davis West is Director of Lifecycle Marketing at ringDNA, focusing on improving the experience and maximizing the lifetime value for customers across their entire journey. Drawing on 9 years of B2B marketing experience, Jesse is passionate about communication, branding and strategic marketing. He also plays a mean lead guitar and can throw down at karaoke.