It’s staggering to think how much potential revenue companies leave on the table every day simply by not responding to web leads fast enough. When HBR published a now-famous article on lead response, sales organizations everywhere became wise to one of the biggest obstacles that stands in the way of sales growth: lackluster lead response time.
The article was based on a lead response study of over 2,200 U.S. companies, revealing that:
Our own experience validates this research. Responding to leads quickly has been directly proportional to increased opportunities and revenue. Many of our customers have reported the same. The importance of lead response time has not been exaggerated.
RingDNA was built to help our customers have more sales conversations. There are myriad ways that RingDNA can help outbound reps connect with more prospects. However, it’s likewise important to us to help inbound teams connect with more leads. To that end, our solution provides some powerful ways that inbound sales teams can connect with more leads, close more deals and close deals faster.
Here are some best practices that we recommend to our customers in order to ensure that no potential revenue gets lost.
As Peter Drucker famously said, “If you can’t measure it, you can’t manage it.” To that end, we are consistently refining our call analytics package in order to ensure that sales managers have the tools they need to measure and optimize ROI. Our lead response time dashboard clearly shows managers whether reps are calling back inbound leads quickly enough. We recommend that managers set a service level agreement (SLA) when hiring inbound reps that states that they’ll follow up with all new leads within five minutes of that lead coming in. Our dashboards enable managers, within seconds, to know whether reps are calling leads.
Here are some of the dashboards that RingDNA provides right out of the box to help sales teams optimize lead response:
For companies with high volumes of inbound leads, we recommend calling down prioritized lead lists in Salesforce. You can use RingDNA’s DialNext feature to dial you next prioritized lead with one click.
Simply calling leads back isn’t good enough. It often takes more than one contact attempt to connect with and qualify a lead. According to Hubspot’s blog, the average rep attempts to call leads 1.3 times before giving up.
This is a terrible stat for sales teams, since it can often take up to 8 touch points to make contact. So long as leads are qualified, follow up using various touch points, including:
The bottom line is that companies need to do whatever it takes to reach leads until contact is made. Since RingDNA logs 100% of your reps’ calls and emails in Salesforce, it makes it easy to keep tabs on whether reps are following up with leads with enough persistence and frequency.
Check out our video on sales coaching for an look at how RingDNA can help you reduce lead response time:
Jesse WestDirector of Lifecycle MarketingringDNA
Jesse Davis West is Director of Lifecycle Marketing at ringDNA, focusing on improving the experience and maximizing the lifetime value for customers across their entire journey. Drawing on 9 years of B2B marketing experience, Jesse is passionate about communication, branding and strategic marketing. He also plays a mean lead guitar and can throw down at karaoke.