As a Salesforce Administrator you are a jack of all trades. You are in charge of writing an advanced cross-object formula to the mundane task of helping an employee reset their password. As an #awesomeadmin your toolkit should include knowledge about telephony and computer telephony integration (a.k.a. CTI) in Salesforce. Here’s what you need to […]

About the Author

Paul Fischer

As a senior Salesforce Consultant at TCS, Paul Fischer works at the nexus of business and technology to deliver revenue for clients by infusing industry best practices into the Salesforce platform. Fischer's certifications include: Pardot Consultant, Sales Cloud Consultant, Service Cloud Consultant, Advanced Administrator, Platform App Builder & Administrator.