Set Up an Agile
Call Center in Hours
- Quickly establish scalable cloud call centers
- Say goodbye to crippling hardware and facility costs
- Integrate service metrics into Salesforce.com
The 100% Cloud Call Center
Traditionally, brick-and-mortar call centers have required high rents, bolted-together hardware solutions and exorbitant IT costs. But RingDNA is 100% cloud-based, so you can set up a mobile call center in no time at all. With RingDNA you can establish pop-up service centers and wave goodbye to crippling capital expenses.
Harness The Power of Instant Scalability
RingDNA’s hosted call center solutions are scalable, allowing you to add and remove new users instantly. You can add and subtract agents in real time in order to maximize the efficiency and ROI of your call center.
Optimize Your Call Center with Real-Time Metrics
Real-time call center metrics help you optimize our workforce. You’ll know when to add or subtract personnel or improve marketing channels. Call center metrics include:
Locate Your Agents Anywhere
RingDNA makes it easy for agents to offer service from remote locations. With RingDNA’s mobile applications, supervisors can harness the power of the cloud to monitor their workforce on their iPad, iPad Mini or iPhone.
Reduce Labor Costs with Voice Automation
Voice automation solutions have been shown to reduce labor costs up to 15%. RingDNA delivers efficiency with a suite of voice automation features including:
Automatic Call Distribution (ACD) – Route calls to agents based time of day, geolocation, campaign and even keyword. RingDNA ensures calls are routed to the most suitable agent, not merely the next agent available.
Computer Telephony Integration (CTI) – The moment a customer calls, agents see a screen pop that offers access to their sales history from Salesforce.com
Interactive Voice Response – RingDNA’s IVR call routing offer customers the ability to handle simple self-service tasks such as checking an account balance, making credit card payments or confirming hotel reservations without needing to take time away from your live agents.