What is sales management software?

The definition of sales management software refers to systems that enable sales managers to gain increased insight into key performance indicators across their organization. Sales management software might enable managers to see, in real time, which reps are on pace to meet goals. Sales management systems might also track key call metrics like average hold time and calls-per-day-by-rep so that managers can optimize their sales process for maximum revenue generation. While some sales management software solutions are stand-alone, other sales management solutions integrate with Salesforce and other systems of record, providing additional dashboards and enhanced reporting capabilities.