Reaching for the Clouds
RingDNA integrates the Sales, Marketing and Service Clouds into a single mobile telephony platform, delivering critical customer data during key moments. As more knowledge becomes available to businesses through social media streams, advertising campaigns and email, only the most agile enterprises will be able to convert cloud-based customer data into actionable sales intelligence. The moment a customer calls, agents can easily:
- View and edit a customer’s contact record in Salesforce.com
- Know which Adwords or offline advertisement prompted each call
- Gain insight into a customer’s organic search history in Google and Bing
- Track vital phone metrics like call length and hold time
- Search a customer’s Facebook Timeline and Twitter Feed for meaningful data
- Query relevant business news feeds
Embrace The Freedom of Mobile Telephony
Not only are cloud-based platforms cost-effective, but they also offer flexibility. With RingDNA, sales, marketing and customer service agents are no longer hindered by static hardware or software solutions. Agents can therefore operate from the field with only an iPad and a pair of headphones.
Harness The Power of Integration
RingDNA gives sales, marketing and customer service agents a more authoritative voice through the power of integration. RingDNA harnesses data from multiple sources and smartly delivers it at the moment that is most advantageous to ensure that businesses are operating with maximum intelligence and agility.
For Sales – RingDNA delivers a lead’s sales history, recent social media activities and search history with every inbound and outbound call, allowing sales reps can do a better job of selling products and services. Real-time data helps reps prioritize calls in their queue to spend more time talking to the hottest leads. RingDNA also helps Sales reps qualify leads on the fly with Call Grading.
For Marketing – Marketers can keep tabs of calls’ impact on leads, opportunities and revenue in real time from anywhere. Marketers can use this critical information to optimize advertising investments and drive more revenue.
For Customer Service – With RingDNA, businesses can build loyal relationships by ensuring that customers are always routed to the right rep, who then has access to their Salesforce.com history, any call notes and recent social conversations. Call centers can use RingDNA’s cloud-based model to eliminate or reduce facility, hardware and IT costs, while reducing labor costs by enabling reps to operate more efficiently.
