RingDNA’s call routing systems make it easy to harness the power of voice marketing automation and get the right lead to the right rep at the right time.
Auto-Route from Marketing Channels
Call Routing from RingDNA uses advanced Automatic Number Identification (ANI) technology to recognize the marketing channel that generated a particular call. You can then set up forwarding rules to make sure that leads are always automatically assigned to the proper sales rep. For example, if your business sells insurance, RingDNA could auto-route callers that searched in Google for “life insurance” to a rep that handles life insurance coverage.
Automatically Assign Calls to Sales Reps
RingDNA offers automatic call distribution (ACD) to make sure calls are distributed evenly among your sales reps. If you rely on manual call routing, one of your sales reps might end up with ten calls in her queue while another, equally qualified, rep is sitting at his desk bored without a single lead. Automatic call distribution helps get leads on the phone with sales reps faster, resulting in higher conversion rates.
Sell 24 Hours a Day
It’s not uncommon for enterprises to operate multiple call center in various parts of the U.S. or even the World in order to sell 24 hours a day. If you are operating multiple call centers in different time zones, you can established time-based rules to ensure that leads are always routed to a qualified sales rep no matter when they call or where they call from.