As a Salesforce Administrator you are a jack of all trades. You are in charge of writing an advanced cross-object formula to the mundane task of helping an employee reset their password. As an #awesomeadmin your toolkit should include knowledge about telephony and computer telephony integration (a.k.a. CTI) in Salesforce. Here’s what you need to […]

The following guest post is authored by Amanda Nelson, Senior Manager of AppExchange Content and Community at Salesforce.  If Salesforce is a giant ship, an experienced captain must be at the helm to steer it to success. Salesforce admins are that captain. They decide which sails to trim, and where to steer their ship in […]

When you’re a student passionate about a certain subject, you study hard, learn, practice and eventually gain a degree. Imagine these people are Salesforce Administrators. Post-graduate students go back to university to enhance their skills and gain a Masters and a PHD. They then, statistically, go on to work in better job roles and consequently […]